Prices Effective March 1, 2014

GENERAL INFORMATION AND TERMS OF SALE

Ordering Information:
Orders may be placed by fax, e-mail, or by calling the toll free number. Customer Service Desk is open Monday-Thursday 8:15am – 4:00pm and Fridays 8:15- Noon. (EST). Have account number available.

Terms:
Credit Card Only-We accept Visa, Mastercard, American Express and Discover.

Shipping Information:
Shipments will be FOB by Federal Express Ground. The maximum allowable size and weight for FedEx shipping is 130 united inches (length plus girth) and 150 lbs. Oversized packages will be shipped by Federal Express Freight.

Cutting Information:
All frames will be cut with a 1/8” allowance. Customer is responsible for measuring
print.

Packing Charges:
Pack – A 25×30 Box $7.00
Pack – B 32×40 Box $9.00
Pack – C 35×47 Box $15.00
Pack – D 45×55 Box $17.00

Back Orders
If a moulding is out of stock we will notify you. We keep back orders on file and will call you when moulding is back in stock. No back orders will be sent without your confirmation.

Returns
When requesting a return please provide the invoice number. No returns will be authorized after 30 days from receipt of goods. Unfortunately, we cannot accept returns of items ordered in error.

Damage
We are not liable for loss or damage by the carrier. FedEx damage claims must be handled by us. In the event of damage, save the packaging for inspection. All claims must be filed within 10 days.

Price Changes
Prices are subject to change without notice, although we will always attempt to notify you in advance of any changes.

Hours of Business and Telephone Number

Monday thru Thursday – 8:15 a.m. to 4:00p.m Eastern Time
Friday – 8:15 a.m. to 12:00 p.m Eastern Time
Ordering TOLL FREE: 1-800-327-7961
Customer Service: 1-570-494-9918
FAX: 1-570-494-2302